Here at Hele Valley we will try our very best to ensure you are looked after through the booking process and during your holiday, however if you feel that we have not met your expectations and you would like to make a complaint, you may do so in writing to:
Hele Valley Holiday Park
or by email to firstname.lastname@example.org
If you feel after contacting us that we have been unable to resolve you dispute, we recommend you submit your dispute to the ADR (Alternative Dispute Resolution). ADR can take two forms:
If you wish to submit your dispute to the ADR, please visit the Online Dispute Resolution website.